Terms of Use

VIARDUCT TECHNOLOGIES LIMITED (ViarductTechnologies/Viarduct/we) undertakes to use the virtual accounts provided by the Bank solely for the purpose of this Agreement and gives no assurance or guarantee as to the profitability or otherwise of such transactions. Every transaction with VIARDUCT TECHNOLOGIES is between you and VIARDUCT TECHNOLOGIES with no interference to the bank. As such, the Bank shall not be liable for any loss of profit or investment on any transaction undertaken by you on the infrastructure, unless such loss is occasioned by the willful negligence of the Bank.

For the avoidance of doubt, Viarduct Technologies shall display the disclaimer captured in this clause on the website and relevant agreements to you, where the virtual account is to be used in furtherance of the said transaction. This indemnity shall be a continuing security and shall be in force with the bank, and you shall follow all the rules and pay attention to them strictly.

Data Protection

The purpose of this Agreement is to give no assurance or guarantee as to the profitability or otherwise of such transactions. Every transaction with VIARDUCT TECHNOLOGIES is solely between you and VIARDUCT TECHNOLOGIES, with no interference from the Bank. Therefore, the Bank shall not be liable for any loss of profit or investment on any transaction undertaken by you on the infrastructure, unless such loss is caused by the willful negligence of the Bank.

For the avoidance of doubt, Viarduct Technologies shall display the disclaimer captured in this clause on the website and in relevant agreements to you, where the virtual account is to be used in furtherance of the said transaction. This indemnity shall be a continuing security and shall remain in force with the Bank, and you are required to follow all the rules and pay close attention to them strictly.

Acceptance and Change of Terms

If you do not agree with any of these Terms of Use, please do not use the VIARDUCT TECHNOLOGIES website, app, and its services. By using this site or any of VIARDUCT TECHNOLOGIES's services, you will be deemed to have irrevocably agreed to these terms and conditions.

Please note that these Terms of Use may be revised and reissued without notice at any time. You should visit this page regularly, and before engaging in any trades, in particular, to review the current Terms of Use, since your continued use of the site will be deemed as an irrevocable acceptance of any revisions.

Notwithstanding the above, we will strive to notify you of changes to these Terms of Use which significantly affect your rights and obligations. Such notices shall be sent to the email address you provided as part of your account settings, and it is your responsibility to keep your contact information up to date.

Transactions

The cryptocurrency networks are responsible for confirming their individual transactions. VIARDUCT TECHNOLOGIES LIMITED is not liable for any loss due to, but not limited to, errors in the protocol, delays, or any other breakdown relating to the Cryptocurrency networks, including but not limited to the Bitcoin network, Ethereum network, and Litecoin network. You acknowledge that VIARDUCT TECHNOLOGIES LTD cannot confirm, cancel, or reverse coin transactions.

You expressly agree that VIARDUCT TECHNOLOGIES LTD is not liable for any errors, loss, or omissions due to sending Bitcoin to or receiving Bitcoin from incorrect wallet addresses, e-mail addresses, entering incorrect transaction amounts, or any other information related to coin transactions by using the service. Please ensure that you use the correct coin addresses, e-mail addresses, and transaction amounts when transacting.

By using VIARDUCT TECHNOLOGIES LTD, you accept the risk that transactions may be delayed and you agree not to hold VIARDUCT TECHNOLOGIES LTD liable for any damages or loss due to delays. Trade orders placed on VIARDUCT TECHNOLOGIES LTD are binding and cannot be canceled or reversed. You acknowledge that the gift cards you trade on VIARDUCT TECHNOLOGIES LTD belong to you and were purchased through proper channels without violating any law.

This service is provided without warranty of any kind, and VIARDUCT TECHNOLOGIES LIMITED does not guarantee that the site will be available 100% of the time. You acknowledge and accept that the website may become unavailable from time to time due to various circumstances, and that VIARDUCT TECHNOLOGIES LTD will not be liable for any losses due to the system or service becoming unavailable.

VIARDUCT TECHNOLOGIES LTD cannot and does not guarantee the value of any traded item and has no obligation to buy back such traded items at any time. It is the customer's responsibility to pay for all transaction taxes.

Indemnification & Limitation of Liability

Indemnification

In addition to your indemnification obligations under this Terms of Use agreement, you will defend, indemnify, and hold Viarduct and its respective officers, directors, employees, agents, and suppliers harmless from and against all claims, actions, proceedings, damages, losses, judgments, settlements, penalties, fines, costs, and expenses (including attorneys’ fees) arising from any third-party claim in connection with:

  • (a) your breach of any obligations under the Agreement;
  • (b) your negligence or willful misconduct in connection with your performance of your obligations under the Agreement;
  • (c) your violation of Applicable Laws;
  • (d) the Gift Card or Store Credit, including any unfunded Gift Card or Store Credit balance or fraudulent activity, unauthorized use or losses related to or associated with a Gift Card, Store Credit, or a Customer;
  • (e) or any obligations you owe to any third party or Customer.

Limitation of Liability

While we strive to ensure a safe and seamless experience on our platform, you are also largely responsible for the use of our gift card and cryptocurrency trading platform. We make no representations or warranties of any kind, express or implied, as to the operation of our platform or the information, content, materials, or products included on our platform. We will not be liable for any damages of any kind arising from the use of our platform, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

We will not be liable for issues in trading or redeeming gift cards obtained from third parties such as used cards, defective cards, expired cards, erroneous codes, and other issues that may occur while trading cards which are outside of our reasonable control. We will not be liable for any failure or delay in performance of our obligations under these Terms of Use if the delay or failure arises from any cause beyond our reasonable control, including acts of God, acts of terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood, or any other natural or man-made eventuality outside of our control.

This limitation of liability shall apply to the fullest extent permitted by law in your country of residence. If any provision of this limitation of liability clause is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect and enforceable. By using our gift card and cryptocurrency trading and payment services platform, you acknowledge that you have read and understood this limitation of liability clause and that you agree to be bound by its terms and conditions.

Investigations

VIARDUCT TECHNOLOGIES LTD reserves the right to investigate suspected violations of these Terms of Use, including, without limitation, any violation arising from any submission, posting, or e-mails you make or send to any forum on the site.

VIARDUCT TECHNOLOGIES LTD may seek to gather information from the user who is suspected of violating these Terms of Use, and from any other user. VIARDUCT TECHNOLOGIES LTD may suspend any users whose conduct or postings are under investigation and may remove such material from its servers as it deems appropriate and without notice.

Account Monitoring, Suspension, and Termination

Upon probable cause to believe that you have acted in violation of these Terms of Use or if:

  • Any content or material submitted or shared by you in or through the Services violates these Terms of Use or the intellectual property rights, other property rights, or the right to privacy of any third party;
  • We have reason to believe that your use of the services is in violation of any applicable law or regulation, or that you are using the services in a fraudulent manner or otherwise contrary to the purpose of this Agreement;
  • We have reason to believe that you have supplied false, misleading, or deceptive information in connection with your registration, identity verification, transactions, or any other use of the services, either to us or to another user;
  • You have not responded to our inquiries or supplied the information requested by us within a reasonable period of time;
  • We are required to do so under any applicable law, regulation, or an order issued by an authority;
  • If we determine that you have at any previous point in time violated this Agreement or any other agreement that you have entered into with us;

Upon the occurrence of ANY of the above, VIARDUCT TECHNOLOGIES LTD shall immediately close, suspend, or limit your account.

Valid payment details must be provided through an authorized VIARDUCT TECHNOLOGIES web, app, or specified trading system. It is a violation of these Terms of Use to provide payment details through other unauthorized channels. Buyers must be able to, upon our request, provide adequate proof of payment for up to 180 days after trades have been completed.

Prohibited Activities

VIARDUCT TECHNOLOGIES LIMITED strives to attain and maintain the highest security culture and compliance standards to government laws and regulations as well as the protection of our customers. Engaging in any of the prohibited activities specified below may give rise to prosecution by law enforcement agencies. The following acts are prohibited on VIARDUCT TECHNOLOGIES’ web, mobile, app, or other platforms:

  • Gathering, stealing, or engaging in unauthorized collection of information about users.
  • Changing, amplifying, or modifying any part of the site or the services for any purpose whatsoever.
  • Disguising identity or user credentials, use of another user's credentials in engaging with VIARDUCT TECHNOLOGIES.
  • Alter-engineering, reverse-engineering, or otherwise tampering with the VIARDUCT TECHNOLOGIES LTD platform in order to find limitations or vulnerabilities.
  • Covert engineering of products/services for unauthorized purposes.

AML Policy

VIARDUCT TECHNOLOGIES LIMITED is committed to fighting money laundering and complying fully with anti-money laundering laws in Nigeria. We understand that we have responsibilities to help fight the global battle against money laundering and our commitment will supersede all other privacy obligations contained in our policies. Accordingly, VIARDUCT TECHNOLOGIES will take all reasonable and appropriate steps to prevent persons engaged in money laundering, fraud, or other financial crimes from utilizing our products and services. Our AML policies, procedures, and internal controls are designed to ensure compliance with all applicable BSA regulations and FINRA rules and will be reviewed and updated on a regular basis to ensure appropriate policies, procedures, and internal controls are in place to account for both changes in regulations and changes in our business.

Key Components of Our AML and CTF Framework

(i) Compliance Officer

Upon probable cause to believe that you have acted in violation of these Terms of Use or that any content or material submitted or shared by you in or through the Services violates these Terms of Use or the intellectual property rights, other property rights, or the right to privacy of any third party. We have reason to believe that your use of the services is in violation of any applicable law or regulation, or that you are using the services in a fraudulent manner or otherwise contrary to the purpose of this Agreement. We have reason to believe that you have supplied false, misleading, or deceptive information in connection with your registration, identity verification, transactions, or any other use of the services, either to us or to another user. You have not responded to our inquiries or supplied the information requested by us within a reasonable period of time. We are required to do so under any applicable law, regulation, or an order issued by an authority. If we determine that you have at any previous point in time violated this Agreement or any other agreement that you have entered into with us, upon the occurrence of ANY of the above, VIARDUCT TECHNOLOGIES LTD shall immediately close, suspend, or limit your account.

(ii) Risk Committee

The appointment of an independent risk committee which reports to our board of directors regularly on all risk and compliance matters using a risk-based approach to the assessment and management of money laundering and terrorist financing risks and complies with the requirements of the Money Laundering (Prevention and Prohibition) Act, 2022, Terrorism (Prevention and Prohibition) Act, 2022, and Regulation for the Implementation of Targeted Financial Sanctions on Terrorism, Terrorism Financing and other Related Measures, 2022, including related laws and regulations.

(iii) Internal Control

The appointment of an independent risk committee which reports to our board of directors regularly on all risk and compliance matters using a risk-based approach to the assessment and management of money laundering and terrorist financing risks and complies with the requirements of the Money Laundering (Prevention and Prohibition) Act, 2022, Terrorism (Prevention and Prohibition) Act, 2022, and Regulation for the Implementation of Targeted Financial Sanctions on Terrorism, Terrorism Financing and other Related Measures, 2022, including related laws and regulations.

(iv) Know Your Customer

Establishing and maintaining a risk-based approach to Customer Due Diligence (CDD), including customer identification, verification, and KYC procedures. To ensure we meet these standards, our customers are required to provide certain personal details when opening a VIARDUCT account and also generate tokens, OTP, and PIN for any withdrawal request. The nature, and extent, of what is required is guided by the customer’s deposit and withdrawal limits, account to be used and in some cases, the customer’s country of residence. In certain circumstances, VIARDUCT TECHNOLOGIES LTD may perform enhanced due diligence procedures for customers presenting a higher risk, such as those transacting large volumes, etc. Maintaining appropriate KYC records for the minimum prescribed periods; VIARDUCT TECHNOLOGIES LIMITED shall ensure timely and accurate rendition of all AML/CFT returns as specified in the SEC AML/CFT Rules and Regulations as well as other relevant Regulations/Act/Guidelines/Circulars that may be issued from time to time by various government agencies. We shall exercise due diligence in identifying and reporting a suspicious transaction. Suspicious transactions shall include transactions which are structured to avoid reporting and record-keeping requirements, altered or false identification or inconsistent information, or any transaction involving criminal activity in VIARDUCT TECHNOLOGIES view and entity that belongs to a person or organization considered as terrorist.

Grievance Policy

VIARDUCT TECHNOLOGIES LIMITED believes in providing excellent service and strives to be sincere and transparent in its approach to customer service. Your confidence in us is of paramount importance, and we would never place our personal growth before your interest. This Policy aims to minimize instances of customer complaints, grievances, and disputes through a channelized approach of review and redress. Your feedback will help us in identifying shortcomings in our product features and service delivery. Your satisfaction is our main objective in our quest to build a healthy customer relationship and deliver excellent service. VIARDUCT TECHNOLOGIES has developed a procedure for the prompt attention to the grievances of its customers with respect to various issues by setting up a “customer support” and “dispute resolution mechanism.”

Foundational Principles

  • Transparency
  • Prompt, courteous, and timely response to all queries, inquiries, and complaints
  • Constantly developing new and smarter mechanisms to receive and address customer grievances

The details of the dispute resolution mechanism are placed in the domain of public knowledge. A dispute may occur due to various reasons, including differences in the service expected versus the service delivered, technical or non-technical errors, or human inadvertence or error.

VIARDUCT TECHNOLOGIES provides a user-friendly platform for customers to file a complaint or share feedback if they are disappointed by the services rendered. Customers can send their complaints or feedback via email to support@viarduct.com. If the user’s grievance is not resolved within the stipulated time frame, or if the user is not completely satisfied with the solution provided by VIARDUCT TECHNOLOGIES LTD, they can approach our dispute resolution system with their complaint or explore other legal avenues available for dispute resolution.

To ensure the expertise of staff in handling complaints, our team undergoes regular training to handle consumer queries and grievances effectively. This training enhances consumer trust and confidence. Our objective is to achieve maximum customer satisfaction, as evidenced in both operations and customer communications. We analyze consumer queries and complaints to address issues at their root, gradually improving overall service quality.

Introduction to Our Dispute Resolution System

The users’ experience is our focus, which is why we dedicate ourselves to listening to our users and taking their concerns seriously.

How to Reach Our Support Desk

For Exchange, Payment, or Related Issues, you can send an email to support@viarduct.com. It is recommended that the customer provides a complaint reference number provided by our customer care team in all further communication regarding a particular issue. This helps us get more details about the customer and the query quickly and resolve the query faster. Suitable timelines have been set for every complaint depending on the nature of queries and the investigations lead time involved in resolving the same.

I acknowledge that I have read these Terms of Use and agree to follow the guidelines stated by VIARDUCT TECHNOLOGIES LIMITED during any trading or transactions on the website or App.